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FAQs

आमची उत्पादने, उत्पादन प्रक्रिया, घटकांबद्दल वारंवार विचारले जाणारे प्रश्न (FAQs).

1. तुमची उत्पादने 100% सिंथेटिक मोफत आहेत का?

काजल 100% नैसर्गिक आणि सुगंध मुक्त आहे. आम्ही इतर उत्पादनांमध्ये कृत्रिम सुगंध वापरतो.

2. तुमची उत्पादने सर्व संरक्षकांपासून मुक्त आहेत का?

पाणी असलेल्या उत्पादनांमध्ये प्रिझर्वेटिव्ह असणे आवश्यक आहे. आम्ही अशा उत्पादनांमध्ये बेंझिल अल्कोहोल डिहायड्रोएसेटिक ऍसिड आणि पोटॅशियम सॉर्बेट वापरतो. या दोन्ही संरक्षकांना प्रमुख सेंद्रिय प्रमाणन संस्थांद्वारे सेंद्रिय सौंदर्यप्रसाधनांमध्ये वापरण्यासाठी मान्यता देण्यात आली आहे.

3. तुमचा ब्रँड क्रूरता मुक्त आहे का? तुम्ही क्रौर्यमुक्त प्रमाणित आहात का?

आम्ही क्रौर्यमुक्त प्रमाणित नाही पण आमच्या उत्पादनांची प्राण्यांवर चाचणी केली जात नाही.

4. ब्रँड सेंद्रिय प्रमाणित आहे का? तुम्ही सेंद्रिय घटक वापरता का?

आमची उत्पादने FDA द्वारे प्रमाणित आहेत. आमच्याकडे कोणतेही विशिष्ट नैसर्गिक किंवा सेंद्रिय प्रमाणपत्र नाही. आम्ही आमच्या उत्पादनांमध्ये बहुतांश नैसर्गिक किंवा नैसर्गिकरित्या तयार केलेले घटक वापरतो. आम्ही सेंद्रिय घटक वापरण्याचा प्रयत्न करतो आणि वापरतो परंतु ते नेहमीच उपलब्ध किंवा प्रमाणित सेंद्रिय नसतात.

5. तुम्ही कोणत्याही उत्पादनात पाम तेल वापरता का?

आम्ही आमच्या उत्पादनांमध्ये पाम तेल वापरत नाही. असे काही घटक आहेत जे पाम किंवा खोबरेल तेलापासून मिळू शकतात. आम्ही थेट घटक मिळवतो उदा. caprylic capric triglyceride पण पुरवठादार नेहमी स्रोत उघड करत नाही.

6. उत्पादनांमध्ये नैसर्गिक अभ्रक आहे का?

आम्ही आमच्या काही उत्पादनांमध्ये मीका वापरत आहोत.

7. Are the products gluten free?

Yes, the products are gluten-free. The manufacturing facility is gluten-free as well. The ingredients that we source could have been processed at facilities which may not be gluten-free.

8. Do you sell/export/retail in Mainland China?

No.

9. What kind of packaging do you use for your products? Are these environment-friendly?

We use PET plastic and polypropylene packaging for most of our products. PET is recyclable.

10. What is the recycling policy?

We don’t have an in-house policy on recycling the packaging material that we consume. However recycling implies collection of used material from customers which also means that we consume transportation resources, which in turn adds to the carbon footprint. Moreover, the extra cost of recycling will ultimately have to be bourne by customers. This is in conflict with our policy of trying to get our natural and safe cosmetic products in to the hands of maximum possible people by keeping them affordable.

11. What is the shelf life of your products?

Shelf life is 2 years from the date of manufacturing.

12. Does the brand work with a local community, or contribute to a cause ?

“Ehsas Matimand Mulanche Balgruh” in Satara, Maharashtra. It’s a residential school for mentally and physically challenged children (with special needs), children with Down’s Syndrome or Cerebral Palsy. We are associated with them for 10 years now. “Aakar Foundation” run by Ujwala Paranjape in Sangli, Maharashtra. We are associated with them from the day they were founded 3 years back. This organization works for the education and overall development of underprivileged children.

FAQs on orders, shipping, delivery & returns.

ORDERING

1. Do I need to open an account in order to shop with you?

By setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

2. How can I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

3. How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

4. I have problems adding items to my shopping cart.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

5. How do I pay for my orders?

We accept payments via PayU and RazorPay and all major credit and debit cards such as Mastercard, VISA and American Express as well wallets. You can also transfer money from your back account via NetBanking.

6. Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

7. I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

8. How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

SHIPPING & DELIVERY

1. When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Indian Standard Time (UTC/GMT + 5.30 hours).

2. How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 5 working days after order has been placed and paid for. This is applicable only to all India deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

3. How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.

4. What are the shipping charges?

Shipping is FREE for all deliveries within India via Standard courier on all orders.

5. Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

6. There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at contact@barvaskintherapie.com and we will get back to you as soon as we can.

7. I have received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at contact@barvaskintherapie.com with a snapshot of the product and we will get back to you as soon as we can.

8. I have received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at contact@barvaskintherapie.com and we will get back to you as soon as we can.

9. I have purchased the wrong PRODUCT or colour

We do not provide exchanges for incorrectly ordered product or colour.

10. I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at contact@barvaskintherapie.com if you have not received your parcel after 10 working days and we will assist you accordingly

11. Will there be an additional charge for re-delivery?

There are no additional charges for re-delivery up to two times in case of lost parcel. It is chargeable on the third attempt onwards.

12. I have yet to receive my parcel within the stipulated time frame. Who can I contact?

You may check the status of your parcel using the Tracking Number we have sent you at to find out why it might have been delayed. Alternatively, you may drop us an email at contact@barvaskintherapie.com and we will assist you further.

RETURN POLICY

Barva Skin Therapie values its customers and, hence, offers a return policy for damaged products only or in case you have received a different product than what was ordered. If you have received a product that has been damaged in transit, you can initiate a return process.
P.S. Please make a parcel opening video to claim damaged or wrong product.
All you need to do is raise a request to us at contact@barvaskintherapie.com within a period of 2 days from the date of the receiving of the products. However, please do note that we do not accept the return of products that have been received in good condition but the customer has changed his/her mind or does not like the product after opening the product or after usage. We do not encourage the return of these cosmetic items due to hygiene and other factors.



Return & Replacement FAQs

1. Which items can be returned?

Only the items that are received in damaged condition can be returned or refunded. If the product is received in OK condition by the customer, then it cannot be returned under any circumstances. The user can also return a product, if the product received is different from the product ordered i.e. if a wrong product was shipped by the company.

2. Do I have to return the freebie when I return a damaged product?

Yes. If any free gift offer is included as a part of the item order, then it needs to be returned along with the originally delivered product

3. How do I raise a return request for a damaged product?

You can simply write to us at contact@barvaskintherapie.com with the order id, product name, attach a picture of the damaged/wrong product received. Our support department will get back to you and take the process forward.

4. How do I send the damaged/wrong product back to the company?

Once you raise a return request through the email id given, our customer support executive will arrange for a reverse pickup of the damaged product from you and inform you about the same. You simply have to hand back the product to our delivery partners.

5. What will be the mode of refund or replacement?

We offer two options to the user for the refund or replacement of the product – The user can ask for a replacement and we will ship a fresh piece of the same ordered product to the user.

6. How will I get replacement for the returned/refunded orders and how long will this process take?

In the case of a return, we process it once the products have been received and verified at our warehouse. Once, it is checked that the product returned is damaged and also in unused condition, we can either ship a fresh piece of the product ordered or can credit your account with the value at which you had bought the product. The duration for this entire process could range from 7 to 10 business days.

How is shopping on this website better than shopping the same products on  amazon.in?

EXCLUSIVE SETS!
– We have 12 sets of products that you can only order from barvaskintherapie.com! – Some of the makeup sets come with a free handy hand-crafted makeup mirror that can slip into your clutch/purse/handbag. – Selected skincare and bath sets include a free upcycled poly bag. Each bag has a unique design, and all of them are very striking!

Do not hesitate to reach out to us via
– live chat,
– phone +91 9022378244 or
– email contact@barvaskintherapie.com

if you have any questions regarding our products, foundation shades, lipstick colours, order delivery or anything to do with Barva Skin Therapie. We’re always here and happy to help.
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Patch Test

It is recommended to always do a patch test on any product that you are using for the first time. By performing a patch test at home, a person can determine if a product contains ingredients that may cause a skin reaction. If there's any reaction, do not use the product.

We provide FREE delivery on all orders.

We request you to consolidate the products you want to order so as to optimize the carbon footprint per order. Our only intention is to reduce the resources required for shipping, such as packaging material, labels, shipping documentation & paperwork, as well as the pollution caused during transportation. We hope this does not cause you any inconvenience. Thank you for your cooperation.

1. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days from our warehouse upon confirmation of payment. This is likely to vary due to circumstances such as online security checks, shipping restrictions, payment authorization, packing & dispatching of order, etc. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. There may be an additional charge for re-delivery in case nobody is present to receive the package. Please provide your contact number under the address selected upon checkout so that the courier company can contact you in case of any unforeseen circumstances.

2. TAXES, DUTIES & TARIFFS

For all international orders, you will have to pay for all import taxes, duties, and tariffs (if any) as per your country’s governing laws in order to clear customs.

3. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit & debit cards, American Express, and NetBanking payments through Razorpay.

4. RETURNS

Trusted by over 20,000 customers since last 7 years. Free replacement in case of product damage during transit. Refund on return of unopened & unused product within 10 days. Return shipping to be bourn by customer.
Contact us on +91 90223 78244 | +91 70289 49021 | contact@barvaskintherapie.com

Contact Us

We’re happy to answer any questions you have or provide you with an estimate for shipping your order out of India. Just send us a message in the form below and we will get back to you in 24-48 hours.

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