Thank you for visiting our new website. We have been working hard to make your shopping with us a joyous experience! In order to make it more rewarding for you, we have now introduced…

REWARD POINTS!
– For every rupee that you spend, you will be rewarded one point.
– When you have 100 points in your account, you can redeem them to get Rs. 10 off on your next order.
– There is no limit on number of points, so keep shopping!
– You will see how many points you will be earning and how many you have in your account to redeem on the Cart page.

NEW AND EXCLUSIVE SETS
– We have introduced 12 sets of products that you can only order from barvaskintherapie.com!
– Among these are 2 makeup sets that come with a hand-crafted, handy little makeup mirror that can slip into your clutch / purse / handbag.
– 3 of the skincare sets come in an up-cycled poly bag that’s the perfect travel size. Each bag is unique in design but all of them are pretty striking!

Do not hesitate to reach out to us via
– live chat,
– phone +91 83905 00188 or
– email contact@barvaskintherapie.com
if you have any questions regarding our products, foundation shades, lipstick colours, order delivery or anything to do with Barva Skin Therapie. We’re always here and happy to help.

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

By setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page. You also get Loyalty Points everytime you place an order!

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via PayU and all major credit and debit cards such as Mastercard, VISA and American Express. You can also transfer money from your back account via NetBanking.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.


2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Indian Standard Time (UTC/GMT + 5.30 hours).

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 5 working days after order has been placed and paid for. This is applicable only to all India deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.

2.4 What are the shipping charges like?

Shipping is FREE for all deliveries within India via Standard courier.

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at contact@barvaskintherapie.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at contact@barvaskintherapie.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at contact@barvaskintherapie.com and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong PRODUCT or coloUr

We do not provide exchanges for incorrectly ordered product or colour.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at contact@barvaskintherapie.com if you have not received your parcel after 10 working days and we will assist you accordingly

2.11 Will there be an additional charge for redelivery?

There are no additional charges for re-delivery up to two times in case of lost parcel. It is chargeable on the third attempt on wards.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel using the Tracking Number we have sent you at to find out why it might have been delayed. Alternatively, you may drop us an email at contact@barvaskintherapie.com and we will assist you further.